Quality & Satisfaction Policy

It Starts with Who and How We Hire

Our human resources are our most important asset.
We work with qualified recruiters with proven experience in the translation and localization industry to identify budding talent that fits the profile of our team. They find us experienced native-language translators and in-country linguists.
All the preselected translators then go through our rigorous recruitment process focused around assessing their skills, knowledge, experience, and professionalism.

True Satisfaction Starts with a Process

We start off by determining the role communication plays in your specific organization and devise a tailored and efficient solution to reaching your unique goals. And our linguists only translate from the source language into their mother tongue, so nothing in your message gets lost along the way.
After initial translations, all work is proofread by a second in-house specialist. Then we review each translation through multiple independent quality control checks, using the latest translation memory tools for greater consistency and accuracy. For ongoing improvement, we collaborate with you to create custom glossaries and find tailored ways to become even more efficient.

Our Team Is Your Team

Outsourcing language and cultural support shouldn’t feel like outsourcing at all. You need a seamless business experience.

Whether it’s the responsiveness of our multilingual professionals, the relationships we build with clients, linguistic team selection, or the specialized expertise aligned with your unique project, you can expect a superior level of client service every step of the way.

We take great pride in response times that help you keep up with the realities of modern business, and we honor our time-sensitive commitments to you at highly competitive rates.

It’s All Held Up by Our Multi-Talented Backup Support

We also back up our translators with support from sales, project management, quality assurance, and IT teams. And our in-house staff works with nearly 900 dedicated experts worldwide to continue providing the highest-quality service even when we work at the edge of our limits.

Finally, we continuously monitor the most current legislation to keep up to date on applicable laws and regulations in the region where you want to do business.

It’s all this talent and experience that underlie our Four-Pillar Philosophy: dedication to high-quality work, affordable rates, serious confidentiality, and prompt turnarounds.

Your business communications are always in good hands at OmniText Translations.